Joingy Contact
write to us
Account trouble, a ban you think was wrong, a payment question or a privacy request: one email address covers it all. Here is where to write and what to include so we can answer quickly.
How do I reach Joingy?
Email [email protected]. For account issues include your nickname and roughly when it happened. For anything happening in a chat right now, use the report button first.
i. the address
The quickest way to reach Joingy is email: [email protected]. It covers account problems, ban appeals, payments and coins, privacy and deletion requests, bug reports and plain feedback. Every message lands with a person, not an autoresponder.
If something is happening in a chat right now, use the report button on the chat screen first. It sends the reviewer the details they need, which is faster than describing it by email afterwards.
ii. help us help you
A few details make the difference between one reply and five.
And the email or sign-in method linked to your account, if you have one.
A short description, the device and browser you use, and roughly when.
The date and the receipt from the payment provider. Never send full card numbers.
Write from the email linked to the account, or tell us your nickname, so we can confirm it is yours.
iii. maybe already answered
Many questions have a page of their own. Money and coins: is Joingy free. Reports, bans and what we store: is Joingy safe. Camera or connection trouble: the troubleshooting part of the same page. How matching works: how Joingy works. Installing on a phone: Joingy app. The help center collects the rest.
iv. what we will not do
Joingy support will never ask for your password, a verification code, card details or a payment to "unlock" your account. Anyone who does is not us, even if their message uses our name. Forward it to us and delete it.
Real Joingy support never asks for passwords, codes or money.
keep the night going
people ask us
Email [email protected]. Include your nickname and a short description of the problem.
Write to [email protected] with your nickname and roughly when the ban happened. We review every appeal.
Email [email protected] from the address linked to your account, or include your nickname, and ask for deletion. We confirm once it is done.
No. Support is by email so that we have the details in writing and can look into them properly.
No. Joingy never asks for passwords, codes or payments by message or email. Forward it to [email protected] and ignore it.