Help Center

i. Starting out

Open joingy.cam and press Start match. You are a guest from the first second, so there is nothing to fill in. Choose video, voice or text on the match screen before you spin. More detail: how Joingy works.

ii. No picture or no sound

• Reload the page.
• Click the lock icon beside the address and allow camera and microphone for joingy.cam.
• Close other apps or tabs that might be using the camera.
• On a phone, check that your browser has camera and mic access in the system settings.
• Try a different browser if the problem stays.

iii. Matches taking a while

At quiet hours the queue needs a moment to find someone in the same mode. Try again, or switch mode; text often matches fastest late at night. A weak connection can also slow things down.

iv. Free matches and coins

New visitors get free matches, and the Reward Center at the top of the match screen adds more while you stay online. After that, matches use coins. If a purchase did not arrive, email us the date and the payment receipt. The full picture is on is Joingy free.

v. Finding someone again

Follow a person during the chat and you can message them later from your list. Random matching will not bring the same person back on purpose.

vi. Joingy on your phone

There is no store app or APK. Open joingy.cam in Safari or Chrome and add it to your home screen; see the Joingy app page for the steps.

vii. Account, lost progress and deletion

Clearing your browser can sign you out of a guest session. Linking a sign-in method keeps your coins and follows safe. To delete your account, email [email protected] from the linked address or with your nickname.